Terms of Service
Welcome to ShineCraft! By accessing our car detailing services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before utilizing our services. If you do not agree with any part of these terms, you must not use our services.
ShineCraft provides a variety of car detailing services designed to meet the specific needs of our clients. Our services include exterior washes, interior cleaning, waxing, polishing, and ceramic coating. We strive to offer high-quality services using top-grade products to ensure customer satisfaction.
All services provided by ShineCraft are subject to availability. We reserve the right to modify or discontinue any service at any time without prior notice. Pricing for services is displayed on our website and may be subject to change. We encourage our clients to confirm pricing prior to booking their appointments.
To book an appointment with ShineCraft, you must provide accurate and complete information. This includes your name, contact details, and vehicle information. You agree to notify us of any changes to this information. Failure to provide accurate information may result in the cancellation of your appointment.
Once you have scheduled an appointment, you may cancel or reschedule it by contacting us at welcome@shinecraftbest.com or by calling +41 44 218 65 11. Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee.
Our detailing services are carried out by trained professionals who adhere to industry standards. ShineCraft is not liable for any damages that may occur during the detailing process, provided that all precautions have been taken to prevent such damages. Clients are responsible for informing us of any pre-existing conditions that may affect the detailing services.
ShineCraft values your privacy and is committed to protecting your personal information. We will use your details solely for the purposes of providing our services and will not share your information with third parties without your consent, except as required by law.
Our website may contain links to third-party sites. ShineCraft is not responsible for the content or practices of those sites. We encourage our clients to read the terms and privacy policies of any third-party sites they visit.
By using our services, you agree to indemnify and hold harmless ShineCraft, its employees, and affiliates from any claims, losses, or damages arising from your use of our services. This includes any violation of these terms of service.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. These terms constitute the entire agreement between you and ShineCraft regarding your use of our services. For any inquiries regarding these terms, please contact us at welcome@shinecraftbest.com or at our office located at Museumstrasse 2, 8001 Zürich, Switzerland.
Terms of Return
At ShineCraft, we pride ourselves on delivering unparalleled car detailing services that meet the highest standards of quality and customer satisfaction. Our commitment to excellence extends to our return policy, designed to ensure you are completely satisfied with your experience.
We understand that satisfaction can vary based on individual expectations and experiences. Therefore, if you are not completely satisfied with our detailing services, we encourage you to reach out to us within 14 days of your service appointment. Our dedicated team will work with you to understand your concerns and find a suitable resolution.
To initiate a return process, please contact our customer service team via email at welcome@shinecraftbest.com or call us at +41 44 218 65 11. When reaching out, provide your service details, including the date of service and a brief description of your concerns, to expedite the process.
We aim to resolve all issues amicably, and we may offer a redo of the service free of charge, or we can issue a partial or full refund based on the circumstances surrounding your complaint. Please note that the service must be deemed unsatisfactory as per our quality standards for a return to be processed.
Our team at ShineCraft is dedicated to ensuring that your vehicle receives the utmost care and attention. If you encounter any issues with our service, we urge you to communicate them promptly. We believe that feedback is a vital part of our improvement process and helps us maintain our high standards.
For any returns related to product purchases, such as detailing supplies available at our location, we require that items be returned in their original packaging and condition. Returns must be made within 30 days of purchase, along with the receipt for a full refund. Opened or used items may not qualify for a return.
We are committed to transparency and fairness in all our dealings. Our terms of return are designed to protect both our customers and our business. Please ensure that you understand these terms before engaging in our services or making a purchase.
In the rare event that you are dissatisfied with our resolution, we encourage you to escalate your concerns to our management team. We value every customer and strive to learn from each interaction to enhance our services continuously.
Your satisfaction is our priority at ShineCraft. We believe that a happy customer is the best advertisement for our business. We encourage you to take the time to let us know how we can serve you better, and we appreciate your understanding of our terms of return.
For more information regarding our services or return policy, please do not hesitate to reach out. You can visit us at our office located at Museumstrasse 2, 8001 Zürich, Switzerland, or connect with us online. Thank you for choosing ShineCraft for your car detailing needs; we look forward to serving you again!